FAQs – Common Questions & Answers About Our Services
How do I get started?
Getting started is as easy as 1-2-3! Give us a call at 203-641-2428 or click the “Request Info” buttons located throughout the website.
If we miss your call, phone messages and emails will be returned at 9am and 7pm Monday through Friday. In an immediate emergency, text “911” to our number with details and we will get right back to you.
Once we have connected by phone and gotten some basic information, a pet sitter will be assigned to you and will contact you to schedule the consultation. A consultation is required for all new clients, preferably at least 7 days prior to the start of the first scheduled pet service; there’s no charge for the consultation visit.
Please review these items to ensure you’re ready to meet your new Pet Sitter:
- Two means of entry to your home, one must be a key. Either two house keys, a key and a garage opener, garage key code, etc. One will remain with your sitter while the key is securely stored in our office for backup emergency purposes.
- Print, review and sign the Client Packet available on the Client Documents page of our website.
- Proof of pet’s current Rabies certificate and vaccinations.
- Puppies, recently adopted dogs and dogs rescued within the last 12 months are required to have a negative fecal test dated within 30 days of service commencement. This is required for the safety and good health of our clients.
When your pet sitter arrives for the 30 minute consultation your pet sitter will answer any questions you have and spend some time getting to know your pet and gather more information about your pets, their personality, schedule, feeding and exercise, etc. They’ll also review the required forms, vet records, obtain 2 keys, and payment for the initial service. Please have all these items ready to avoid a $10 pick-up charge.
Coming soon… LeashTime! We’re excited to soon provide LeashTime as our online customer account and scheduling portal. Once LeashTime is active, we’ll ask you to set up a new client account within our online scheduler.
Will we meet our actual pet sitter?
YES! You will meet your sitter at the initial consultation or prior to the start date. We may send more than one sitter at this time to ensure that both sitters are familiar with your needs and acquainted with you and your pets. We do this so we always have a back-up in case of emergencies.
How do I pay for service?
At this time, we accept cash and checks only and payment in full is required at the time of booking your first service. Recurring dog walking services are pre-paid and require payment by the first of each month. Once LeashTime is activated, we will offer credit card payments for the convenience of our valued clients.
Do you do overnight visits?
No, we do not. As an alternative, we’ve found that 99% of all dogs do just fine with a series of regularly scheduled visits pet sit visits to take care of their food and potty needs.
My dog has never spent a single night alone, will he be okay without someone staying overnight?
We have found that most pets do fine being left at home, without someone staying overnight. Very rarely is there a pet that needs someone to stay overnight. Elderly or ill pets who need to go outside in the middle of the night may need an overnight pet sitter but pets without special needs should do absolutely fine on a per visit basis. Establishing a routine is the most important thing so when your pet realizes the sitter is coming to let them out, exercise and feed them, they relax and feel content.
Pets who become destructive due to severe separation anxiety from their owners should be evaluated by a veterinarian to see if this issue can be alleviated by medication or training. Pets with this type of disorder are actually very rare. Content pets are always the happiest pets and in many cases, separation anxiety can be effectively treated.
My dog gets very stressed when we board her and usually has lots of accidents, will she be ok at home?
Many pets get stressed in a kennel type environment because they get confused, don’t know where they are and may feel abandoned. The unfamiliar sounds can be stressful to them which may cause behavioral changes that otherwise would not occur (such as soiling, not eating, etc.). Most pets will generally do great being left at home because all the sights, smells and sounds are familiar to them.
Please note: Excessive soiling due to medical issues or improper training may be subject to additional clean-up fees.
I’ve never handed my keys over to a total stranger. How can I be sure your employees are honest?
It’s our hope that once you meet us, you will see that we are honest, dependable, trustworthy people. Because we realize that this isn’t always enough for some people, we are also bonded and insured to give you peace of mind. All employees are background checked as well. We are confident in our services and our sitters and know you will be too.
I’ve just adopted a new pet, when can you meet him?
If you get a new pet any time after the initial consultation, we’ll be happy to come by and meet your new family member! Please understand that a standard visit charge will apply for any visit after the initial complimentary consultation. This also applies to “get reacquainted” visits. We appreciate your understanding.
How do you handle last minute requests?
We ask you to make reservations at least 7 days in advance, especially in summer and around the holidays when we are the busiest.
But we understand if you can’t and ask that you call 203-641-2428 with any last minute service requests. Your pets are very important to us and we’ll do our best to accommodate last minute requests.
Do you take pets into your home?
No. Your pets remain in your home and we come to them. Your pets will be much happier at home in their own familiar environment, with familiar smells and sounds. They will be less stressed at home, with a pet sitter visiting them several times a day for play time, potty breaks and feeding.
What is your Cancellation Policy?
You can find our cancellation and other policies on our Policies page.
Do I need to give you a key?
Yes. Country Pup Pet Sitting requires two (2) means of access to your home, one must be a key. Garage door openers, touch codes or remote alarm FOBs will be accepted as long as we also have a working key as a backup. There have been occasions when those devices fail and it’s much less expensive for you to provide us with keys than to face a lock-smith’s bill.
My house has an alarm system, are you ok with that?
Absolutely. Many alarm companies will allow you to set up a code specifically for the pet sitter, so that you don’t have to give us your master code. We will discuss this during your free consultation.
What do you do if my pet becomes sick or injured?
Your pet’s health and well-being is our top priority, and we take emergency care seriously. We will discuss your instructions for your pet’s emergency care at our initial consultation. If your pet suffers a life-threatening emergency (bleeding, shock, trauma) we will immediately transport them to your preferred Vet or the nearest Emergency Pet Hospital, whichever is closest. You, or your emergency contact if you are unavailable, will be called once we reach the emergency pet hospital and put in direct contact with the emergency veterinary staff. If your pet is ill, showing signs of illness or suffers a non-life-threatening emergency we will call you immediately. Then transport your pet to your preferred Vet or the nearest Emergency Pet Hospital (after hours or on weekends.). Once at the hospital we will be in constant contact with you about your pet’s care.
Are there pet care assignments you won’t take?
Yes. Each pet care relationship is considered on a case-by-case basis. Your pet’s needs come first, always. Country Pup Pet Sitting can handle most pet care situations including special needs pets, post-op care, and oral medication administration. There are, however, some instances where we may choose not to provide service. We do not provide care for aggressive animals or those who have previously bitten. Please call and we will discuss any questions you have concerning your pets.
Do you provide Every-Other-Day pet sitting?
No. We require that dogs be visited no less than three times per day. Cats can be visited no less than every other day. For the health and safety of your pets, no exceptions will be made to this policy.
Is it okay if my neighbor/friend/family comes to walk the dog, too?
Country Pup Pet Sitting does not allow any other people to be in your home or on your property while we are providing services. The sole purpose of this policy is to ensure continuity of care for your pets and your home, and for issues of insurance liability. If anyone else has access to your home while you are away we cannot be held responsible for the safety and security of your home and your pets.
We also recommend that household services like housekeepers/maids be suspended while you are away. We cannot ensure the safety and security of your pets if others are coming in and out of your home.
I’d like you to message me every day, is that okay?
Absolutely! We will happily text you an update and a cute photo no less than once per day.
Country Pup Pet Sitting values your confidence in us and trusting us with your pets and home. We highly respect your privacy and will maintain complete confidentiality on all matters concerning you, your pets and your home.
Rates are subject to change without prior notice given and fuel surcharges may apply in times of high gas prices.